Who do I choose to be?

This past week was brutal.  The transmission on my truck has to be completely re-built…here are the details.

I drive a 2006 Ford F-150 (purchased in 2008). All you Chevy owners will, of course, tell me that was my first mistake!! When I bought the truck I purchased the extended warranty which I have been able to utilize on a couple of occasions.  Here’s the timeline from the last week-and-a-half.

  • WED. APRIL 27 – Truck is absolutely fine…no issues.
  • THURS. APRIL 28 – I notice a little hesitation as I press the accelerator.
  • FRI. APRIL 29 – Noticeable hesitation in reverse and accelerating.  There is definitely a problem.  I’m going to take my truck in tomorrow.
  • SAT. APRIL 30 – “Transmission Malfunction” light comes on as a drive to FORD.  I pull over, call BCAA, and have the tow my truck the rest of the way.
  • MON. MAY 2 – I find out my transmission needs to be completely rebuilt.

Here’s the best part!? I took my truck in on April 30, 2011….my extended warranty expired April 23, 2011…7 days earlier.  The repair on my truck will be somewhere in the $4500 range!

Now, it’s at this point that I have a choice to make; who do I choose to be?

On the one hand, my warranty had expired and while it had only been a week, it had been a week.  Try telling the insurance company after a car accident that your car insurance has only been expired for a week…I think we all know how that would turn out.  However, my truck has been well maintained and my warranty had only been expired for a week – we’ve all heard the stories about things going wrong after the warranty expires…now I am one of those stories!

While I was obviously not thrilled with the prospect of paying for the repair, I kept my perspective on what was happening.  Was there anything I could do to change the circumstances? No. Would getting upset, ranting, or pouting change anything about my truck? No. Would all of this matter a year from now? No. Would the way I treat people during this process matter? You bet! 

I made a conscious decision almost immediately that I wasn’t going to damage any relationships or my self-respect during this process. It is easy to treat people well when you feel good; much more difficult during a time of stress.  Being aware of how I was feeling made it a lot easier to be mindful of my emotions.  This situation could either get the best of me or I could keep it in its proper place. Don’t get me wrong, I don’t have an extra $4500 lying around waiting to be spent, but it’s only money, there is nothing I can do to change the situation, and I was convinced that something was going to be done in my favor.

 The local Ford dealer was sympathetic and “made my case” to the warranty dept. at Ford Canada.  After a couple of days of silence I heard back on Friday; Ford is prepared to cover 50% of the repair.  I thought that was fair.  They didn’t have to do anything to help me out, but they did I was grateful for it.  Could I have got a better deal? Maybe. Would Ford have eventually covered the entire cost of the repair? It’s possible. Could I have pushed it? Probably.

However, to do all of that I would have had to choose to be someone else, and in the end, I wasn’t prepared to be the kind of person I don’t want to be.  Adversity, I once read, introduces you to yourself. I continue to learn about perspective and what truly matters in life.  Five years ago I think I would have handled this situation much differently; far worse from where I sit now. I don’t think there is ever a time where it’s okay to compromise who you are.  That doesn’t mean there aren’t issues (much bigger than a transmission) that aren’t worth fighting for.  I think that while we are fighting we still have a choice.  You can never take a timeout from being you – there is no fee pass. I was happy with the way things turned out and, through it all, more happy with the person I was during the entire process.

2 thoughts on “Who do I choose to be?

  1. Tom,
    What a great little reminder of how easy it is to get off kilter. With so many things going on in our lives, it is so easy to lose grasp of one, some, or many of them, and let the frustration influence who we really are. I am glad you got some coverage on your repair bill! That would definitely be frustrating to have your warranty run out such a short time beforehand but as you said, you are happy with the way things have turned out and the relationships you have with the anyone in the world around have not been stressed.

    Thanks for a good reflective read!
    Bernie

  2. Tom,
    I completely agree. You should have gone with a Chevy. Really though, all kidding aside… the ability to maintain perspective and stay grounded is a true test of character. Nice post.

    Andrea

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